Shipping
We
use UPS ground to ship most of our products. Standard
UPS rates will be applied to your order. Shipping
usually takes approximately 2-7 business days depending
on shipping method.
However
in the case of larger canvas rolls, a special trucking
company may be be used to ship these items due to the
heavy weight of the product. We will contact you regarding
the shipping method and cost if your purchase requires
a special trucking company for delivery.
Back
Orders
Although
Textiles For You makes every effort to avoid delays
in shipping, occasionally an item ordered may be out
of stock. We will notify you immediately by email
or phone of approximate ship date under such circumstances.
Returns
& Exchanges
We
take pride in providing exceptional customer service.
We will gladly accept items for return or exchange
within 30 days of delivery that have not been used,
altered, washed, cut or modified in any way. Please
retain a copy of original invoice or packing slip.
Unless the item(s) is defective OR we shipped you
the incorrect item(s), the original shipping charges
and return freight charges are the responsibility
of the purchaser.
Refunds
will be issued to your credit card for the value of
the merchandise and any sales tax you may have been
charged. When we actually receive the item(s) back
in our warehouse, we will then credit your credit
card account for the product(s).
Please
contact us at 1-562-906-9220 for
more information.
Sales
Tax
Textiles
For You is required by law to charge California residents
8.25% sales tax. Sales tax will be automatically added
to orders shipped within the State of California.
All orders shipped outside of California are not taxable.
Secure
Shopping
Together
with the electronic commerce community, Textiles For
You has taken every measure to ensure that shopping
online with us is as secure as ordering from a catalogue
or making a purchase from a shop.
The
technology involved is called SSL (Secure Socket Layer),
and was developed by Visa, MasterCard and other major
electronic commerce players to safeguard the online
shopping consumer. The credit card number you enter
into our order form is encrypted automatically, transmitted
in this encrypted format across the Internet, and
then decoded once it gets to us.
The specialized SSL (Secure Socket Layer) pages we
use can be identified by the picture of a tiny gold
"lock" displayed in the bottom left corner
of your browser when you are viewing and entering
information on our secure order pages.
Ordering
Information
Ordering
online is safe, fast and convenient however, some
of our products may not be orderable through our website.
To order products not orderable online or to order
any of our products Textiles For You is happy to accept
Phone, email or fax orders. Please email us at sales@textilesforyou.com
with your phone number, along with the best times
to call, OR call us at 1-866-234-2096, M-F 9am-5pm
PST, OR send us a FAX to 1-562-906-9222.
Payment
Methods
Textiles
For You gladly accepts Visa and MasterCard through
our online store. To pay by credit card simply enter
your credit card information in the "Method of
Payment" section of the order form using our
secure system. We also accept checks via purchase
orders for products not ordered through our website.
Questions
Questions?
We are available to answer inquiries or concerns.
Please contact us at sales@textilesforyou.com or call
1-866-234-2096.
